Refund Policy

At @helpgeeksupport, we strive to ensure your satisfaction with our products and services. This Refund Policy outlines the terms under which refunds may be requested. Please read it carefully before making a purchase.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Products must be returned within [X days, e.g., 30 days] of purchase.
• Items must be in their original condition, unused, and with all packaging intact.
• Digital products (e.g., software or downloads) are eligible for refund only if not accessed or downloaded.
• Services (e.g., consultations) may be refunded if canceled within [X hours/days] and no work has been performed.

2. Non-Refundable Items

The following are not eligible for refunds:

• Items that have been used, damaged, or altered.
• Gift cards or vouchers.
• Custom or personalized products.
• Refunds requested after the specified period.

3. How to Request a Refund

To request a refund:

• Contact our customer support at [Contact Email/Phone] with your order number and reason for the refund.
• Provide proof of purchase and, if applicable, return the item to [Return Address].
• We will process your request within [X days, e.g., 5-10 business days] and notify you of approval or denial.

4. Refund Processing

Approved refunds will be processed as follows:

• Refunds for credit/debit card purchases will be credited back to the original payment method within [X days].
• Shipping costs are non-refundable unless the return is due to our error.
• Restocking fees may apply for certain items.

5. Exchanges

If you prefer an exchange instead of a refund, we offer exchanges for eligible items. Contact us to arrange this.

6. Exceptions and Disputes

In cases of disputes, we may require additional information or evidence. Refunds are at our discretion and subject to verification.

7. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us